Professional drafting of the clauses that support your return and refund policies, compliant with the Federal Consumer Protection Law. Applicable to your website, e-commerce platform, or ERP system—they protect your business and provide certainty for your customers.
This service covers
Why do you need this?
Without clear policies, you risk lawsuits, fines, and penalties from PROFECO (the Mexican Federal Consumer Protection Agency). Well-drafted clauses protect you against claims from uninformed consumers.
Transparency builds trust. When your customers see clear terms and conditions when buying, they make decisions with confidence—and your reputation as a reputable business grows.
The Federal Consumer Protection Law requires that your policies be clear, specific, and legally valid. Drafted by attorneys—not generic templates.
With this service you receive
A set of clauses specific to your business
Compliant with current Mexican law
Valid for website, e-commerce or ERP
Applicable to the direct end customer
Service limitations
Languages: excludes translations into other languages. Writing is in Spanish only.
Mexican legal domain: excludes specific adaptations to foreign regulations.
Regulated industries: excludes coverage by industry-specific regulations (pharmaceutical, financial, etc.).
Multiple entities: the price covers a single legal entity, one website, and one business activity.
If you have multiple sites, multiple lines of business, or specific industry requirements, contact us to create a service tailored to your needs.